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Welcome to Doo Prime Help Center

Always ready to assist anytime, anywhere.

FAQ

Change
  • What deposit channels does Doo Prime offer?
  • What US stock CFD products does Doo Prime offer?
  • How to deposit?
  • What should I do if I forget my Doo Prime User Center account password?
  • Which documents can be used for identity verification?
  • How to register and log in to Doo Prime InTrade?
Account

Account

  • Real Account
    Why was the application for additional account rejected? What information do I need to provide to open an account? How to open a trading account? Which nationality and region are not allowed to open an account? What account types are there?
  • Demo Account
    What is a demo account? How to increase funds in a demo account? Is there a time limit to use the demo account? What should I do if I forget my Doo Prime User Center demo account password?
  • Company Account
    How to open a company account?
  • Login
    What should I do if I forget my Doo Prime User Center account password? What should I do if I forget my MetaTrader account password? How to change Doo Prime User Center account password? Can I change the registered email or mobile number in the Doo Prime User Center? Why is my Doo Prime User Center account disabled?
Funding

Funding

  • Deposit
    How to deposit? What deposit channels does Doo Prime offer? What is the Deposit Reimbursement Policy? Common Deposit Questions
  • Withdraw
    How to withdraw funds? What funds withdrawal gateways does Doo Prime offer?
  • Funds Transfer
    How to transfer money between trading accounts? Any additional charge for transferring funds? Is there a limit for funds transfers? How long does an internal transfer take?
  • Cross-Currency/Payment Method For Deposit And Withdrawal
    What is the "Cross-Currency/Payment Method Deposit Policy"? When do I need to pay for cross-currency withdrawals?  Under what circumstances will customers be denied to carry out cross-currency withdrawals?
Trading Products

Trading Products

  • U.S. Stock CFDs
    What US stock CFD products does Doo Prime offer? What is the leverage of US stock CFD products? Do US stock CFD products have dividends? Are there overnight interest for US stock CFD products? How to calculate overnight interest? When will dividends be paid for US stock CFD products?
  • Hong Kong Stock CFDs
    What Hong Kong stock CFD products does Doo Prime offer? What is the leverage of Hong Kong stock CFD products? Is there an overnight interest for Hong Kong stock CFD products? How to calculate overnight interest? Are there any dividends for Hong Kong stock CFD products? When will the dividends of Hong Kong stock CFD products be distributed?
  • Futures
    What futures products does Doo Prime offer? What is the difference between futures on Doo Prime and futures on exchanges? What is the trading leverage for Doo Prime futures products? Is there a delivery date for Doo Prime's futures products? What is the minimum trading volume for futures?
  • Forex
    What currency pair products does Doo Prime offer? What are the trading hours for the currency pair market? What is the trading leverage for Doo Prime currency pairs? How is the swap or inventory fee calculated for a currency pair? When is the overnight interest charged in Europe and the United States?
  • Precious Metals
    What precious metal products does Doo Prime offer? What is the leverage for spot gold and spot silver? How is the overnight interest on spot gold calculated? How is Margin for Precious Metals Calculated? Why do the spot gold spreads widen sometimes?
  • Commodities
    What commodities does Doo Prime offer? What is the trading leverage for Doo Prime spot crude oil products? What system does Doo Prime's crude oil spot quotes come from? What is the overnight interest on spot crude oil products? Can customers use crude oil spot and crude oil futures for hedging transactions in Doo Prime?
  • Stock Indices
    What is the minimum lot size for spot stock indices? What stock index products does Doo Prime offer? What is the leverage of a stock index?

Trading Platform

  • Doo Prime InTrade
    What kind of app is Doo Prime InTrade? What does Doo Prime InTrade do? Where can I download Doo Prime InTrade? How to register and log in to Doo Prime InTrade? What can I do if I forget my Doo Prime InTrade password?

Social Trading

  • Outrade
    What is the Outtrade Leaderboard? How to get on the Outtrade leaderboard? What is an Outtrade data center? How to become a trader or follower of Outtrade? Why is Outrade unable to copy orders in real time?
  • FOLLOWME
    How to connect Doo Prime trading account via FOLLOWME? How to check FOLLOWME's signals? Is there a charge for subscribing to signals on FOLLOWME?
  • Myfxbook
    How to register for Myfxbook AutoTrade account? Is there a charge for subscribing to signals on Myfxbook AutoTrade? Can I simulate the benefits of subscribing to a source in Myfxbook AutoTrade?

Tools

  • MAM
    How to apply for MAM? How does the MAM account perform profit sharing? Can the client set the copy ratio of the main account and sub-account? Can the sub-account of MAM see the take profit and stop loss of the main account? Can MAM accounts hide position orders?
  • PAMM
    How to apply for a PAMM account? Can I submit a withdrawal application by myself after the sub-account is bound to PAMM? Will deposits and withdrawals be restricted in the PAMM master account? Will there be restrictions on transactions and withdrawals in PAMM sub-accounts? How does the system perform the documentary procedure for PAMM sub-accounts?
  • VPS
    What are the conditions for applying for a dedicated server for VPS transactions? How to apply for a dedicated server for VPS trading? Can a client open multiple accounts on a dedicated server for VPS trading? How long can I use a dedicated server for VPS trading for free? How many VPS trading dedicated servers can customers apply for?

Analyzing Tool

  • Trading Central
    How to use Trading Central's analysis tools in Doo Prime User Center? What is the analyst view? What is technical analysis? What is an economic calendar? What is Web TV?
  • MTE Media
    Where can I see MTE Media? What required courses does MTE Media recommend for novice traders? What required courses does MTE Media recommend for investment experts to watch?
  • Daily Insight
    Where can I find the daily research report?
Promotions

Promotions

  • Points Mall
    What is the "Ideal Home" Points Mall? What gifts can be redeemed in the "Ideal Home" Points Mall? How to get dream value? How to exchange dream value for gifts? When is the dream value settled?
  • Doo Prime Swap Free Promotion
    What is the Doo Prime Interest Free Program? In addition to the specified interest-free product varieties, are there any other products that adjust the overnight interest? What products are included in the precious metals referred to in the Doo Prime interest-free campaign? During the Doo Prime interest-free campaign, will crude oil be exempt from overnight interest? During the Doo Prime interest-free campaign, will futures products be exempt from overnight interest?

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Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.

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    Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.

    Global investment, open with one click!

    Global investment, open with one click!

    Global investment, open with one click!
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    contact number:

    • +44 11 3733 5199 (Europe)
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      Social Trading
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      Analysis
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      Tools
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      Trading
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    Compliance Disclosure

    Please read the following compliance disclosures carefully:

    This website is owned and operated by Doo Prime Vanuatu Limited.

    The website can be accessed globally and is not specific to any entity. This is mainly for the convenience of centralized display and comparison of information. Your actual rights and obligations will be determined based on the entity and jurisdiction that you choose to be regulated.

    You must be of at least 18 years old before you can access our website products and services. By accessing our website, you confirm you are an individual of full age and capacity.

    There may be local laws and regulations which prohibit or limit your rights to access, download, distribute, disseminate, share or otherwise use any or all of the documents and information published on this website.

    High Risk Trading Products Risk Disclosure

    Securities, Futures, CFDs and other financial products involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding your initial investment could incur within a short period of time.

    Past performance of an investment is not an indication of its performance in the future. Please read the compliance documents available on our website.

    Please make sure you fully understand the risks of trading with the respective financial instrument before engaging in any transactions with us. You should seek independent professional advice if you do not understand the risks explained herein.

    Brand and Entity Notice

    Trade names, registered trademarks and intellectual property owned by Doo Prime, Doo Financial, Peter Elish, Doo Clearing, Doo Tech, Doo Consulting, Doo Group and Doo Exchange.

    We have various regulated and licensed entities providing related financial services. You may establish a business relationship with any of our entities. The chosen entity means that your trading account, trading activities and funds are only regulated by this specific regulatory authority.

    We do not provide services to individuals and companies in certain jurisdictions, including but not limited to Afghanistan, Azerbaijan, Bosnia and Herzegovina, Burundi, Cameroon, Canada, Central African Republic, Chad, Congo (Brazzaville), Congo (Kinshasa) , Cuba, Equatorial Guinea, Eritrea, Ethiopia, Guinea-Bissau, Guyana, Haiti, Hong Kong, Iran, Iraq, Israel, Lebanon, Libya, Malaysia, Mali, Nicaragua, North Korea, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Syria , Tajikistan, Trinidad and Tobago, Tunisia, Turkmenistan, United Arab Emirates, United States, Venezuela, Yemen, Zimbabwe. The information and services on our website are not intended for use in countries or jurisdictions where the publication of such information and services would violate their respective local regulations. Visitors from the above regions should confirm that your decision to invest in our services complies with the regulations of your country of residence before using our services. We reserve the right to change, modify or discontinue our products and services at any time.

    Client Notice

    Any trading symbols displayed herein are for illustrative purposes only and shall not constitute any advice or recommendation by us. Any comments, statements, data, information, material or third party material (“Material”) provided on this website are for reference purposes only. The Material is used solely for the purposes of marketing communication and does not contain, and should not be construed as investment advice and/or an investment recommendation for any transactions. While we took all reasonable efforts to ensure the accuracy and completeness of the information, we make no representations and warranties to the Material and shall not be liable for any loss, including but not limited to loss of profit, direct or indirect loss or damages for any inaccuracies and incompleteness from the information provided. You shall only use the Material for personal use and shall not reproduce, copy, redistribute and/or license the Material without our consent.

    We strictly comply with all applicable laws and regulations in jurisdictions. It is your responsibility to determine and ensure that your investment meets your requirements. You undertake to bear all the consequences of your investment and trading activities.

    We fully comply with all applicable laws and regulations in the jurisdiction. Please ensure that your investment meets the requirements is your responsibility, and you will bear all the consequences of your investment and trading.

    Doo Entities
    Elish & Elish Inc

    is a company with its registered address at 7700 Windrose Avenue, STE 300 Plano, Texas 75024, United States.

    Elish & Elish Inc is a broker regulated by the United States Securities and Exchange Commission (US SEC) and the Financial Industry Regulatory Authority (FINRA) with regulatory numbers SEC: 8-41551 and CRD: 24409, respectively.

    Peter Elish Investments Securities is a licensed trade name of Elish & Elish Inc.

    www.doofinancial.com
    www.elish.com
    Doo Clearing Limited

    is a limited liability company with registered office at 208 Uxbridge Road, Shepherds Bush, London, England, W12 7JD with company registration number 10684079.

    Doo Clearing Limited is a futures and forex broker and liquidity provider, authorized and regulated by the Financial Conduct Authority (FCA), and the regulatory number is 833414.

    www.dooclearing.co.uk
    Doo Financial Australia Limited

    is a company with its registered office at Level 4, 28-34 O'Connell Street, Sydney NSW 2000, Australian company number 100 139 820.

    Doo Financial Australia Limited is an Australian financial services license holder and is regulated by the Australian Securities and Investments Commission with a regulatory number of 222650

    www.doofinancial.com
    Doo Consulting Limited

    It is a limited company with the registered office at Unit A, 25/F, Tower B, Billion Centre, No.1 Wang Kwong Road, Kowloon Bay, Hong Kong, and the company  registration number is 2601567.

    Doo Consulting Limited is a licensed trust or company service provider, authorized by Company Registry in Hong Kong, and the license number is TC006709.

    Doo Holding Group Limited

    It is a limited company with the registered office at Unit A, 25/F, Tower B, Billion Centre, No.1 Wang Kwong Road, Kowloon Bay, Hong Kong, and the company registration number is 2169884.

    Doo Holding Group Limited is a licensed money service operator, permitted to conduct money exchange and remittance business, authorized by Customs and Excise Department, HKSAR and license number is 18-06-02444.

    www.dooexchange.com
    Doo Prime Seychelles Limited

    is a limited liability company with its registered address at Room B11, 1st Floor Providence Complex, Providence, Mahe, Seychelles with company registration number 8427202-1.

    Doo Prime Seychelles Limited is a licensed securities dealer authorized and regulated by the Seychelles Financial Services Authority (FSA) with regulatory number SD090.

    www.dooprime.com
    Doo Prime Mauritius Limited

    is a limited liability company with registered office at Lot 15 A3, 1st Floor, Cybercity, Ebene 72201, Mauritius, company number 172054.

    Doo Prime Mauritius Limited is a licensed investment dealer, authorized and regulated by the Mauritius Financial Services Commission(FSC), and the regulatory number is C119023907.

    www.dooprime.mu
    Doo Prime Vanuatu Limited

    is a limited liability company with its registered address at Govant Building, Po Box 1276, Port Vila, Vanuatu with business registration number 700238.

    Doo Prime Vanuatu Limited is a licensed financial dealer, authorized and regulated by the Vanuatu Financial Services Commission(VFSC), and the regulatory number is 700238.

    www.dooprime.com
    www.dooprimeio.com
    High Risk Trading Products Risk Disclosure Brand and Entity Notice Client Notice Doo Entities

    Securities, Futures, CFDs and other financial products involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding your initial investment could incur within a short period of time.

    Past performance of an investment is not an indication of its performance in the future. Please read the compliance documents available on our website.

    Please make sure you fully understand the risks of trading with the respective financial instrument before engaging in any transactions with us. You should seek independent professional advice if you do not understand the risks explained herein.

    Trade names, registered trademarks and intellectual property owned by Doo Prime, Doo Financial, Peter Elish, Doo Clearing, Doo Tech, Doo Consulting, Doo Group and Doo Exchange.

    We have various regulated and licensed entities providing related financial services. You may establish a business relationship with any of our entities. The chosen entity means that your trading account, trading activities and funds are only regulated by this specific regulatory authority.

    We do not provide services to individuals and companies in certain jurisdictions, including but not limited to Afghanistan, Azerbaijan, Bosnia and Herzegovina, Burundi, Cameroon, Canada, Central African Republic, Chad, Congo (Brazzaville), Congo (Kinshasa) , Cuba, Equatorial Guinea, Eritrea, Ethiopia, Guinea-Bissau, Guyana, Haiti, Hong Kong, Iran, Iraq, Israel, Lebanon, Libya, Malaysia, Mali, Nicaragua, North Korea, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Syria , Tajikistan, Trinidad and Tobago, Tunisia, Turkmenistan, United Arab Emirates, United States, Venezuela, Yemen, Zimbabwe. The information and services on our website are not intended for use in countries or jurisdictions where the publication of such information and services would violate their respective local regulations. Visitors from the above regions should confirm that your decision to invest in our services complies with the regulations of your country of residence before using our services. We reserve the right to change, modify or discontinue our products and services at any time.

    Any trading symbols displayed herein are for illustrative purposes only and shall not constitute any advice or recommendation by us. Any comments, statements, data, information, material or third party material (“Material”) provided on this website are for reference purposes only. The Material is used solely for the purposes of marketing communication and does not contain, and should not be construed as investment advice and/or an investment recommendation for any transactions. While we took all reasonable efforts to ensure the accuracy and completeness of the information, we make no representations and warranties to the Material and shall not be liable for any loss, including but not limited to loss of profit, direct or indirect loss or damages for any inaccuracies and incompleteness from the information provided. You shall only use the Material for personal use and shall not reproduce, copy, redistribute and/or license the Material without our consent.

    We strictly comply with all applicable laws and regulations in jurisdictions. It is your responsibility to determine and ensure that your investment meets your requirements. You undertake to bear all the consequences of your investment and trading activities.

    We fully comply with all applicable laws and regulations in the jurisdiction. Please ensure that your investment meets the requirements is your responsibility, and you will bear all the consequences of your investment and trading.

    Elish & Elish Inc

    is a company with its registered address at 7700 Windrose Avenue, STE 300 Plano, Texas 75024, United States.

    Elish & Elish Inc is a broker regulated by the United States Securities and Exchange Commission (US SEC) and the Financial Industry Regulatory Authority (FINRA) with regulatory numbers SEC: 8-41551 and CRD: 24409, respectively.

    Peter Elish Investments Securities is a licensed trade name of Elish & Elish Inc.

    www.doofinancial.com
    www.elish.com
    Doo Clearing Limited

    is a limited liability company with registered office at 208 Uxbridge Road, Shepherds Bush, London, England, W12 7JD with company registration number 10684079.

    Doo Clearing Limited is a futures and forex broker and liquidity provider, authorized and regulated by the Financial Conduct Authority (FCA), and the regulatory number is 833414.

    www.dooclearing.co.uk
    Doo Financial Australia Limited

    is a company with its registered office at Level 4, 28-34 O'Connell Street, Sydney NSW 2000, Australian company number 100 139 820.

    Doo Financial Australia Limited is an Australian financial services license holder and is regulated by the Australian Securities and Investments Commission with a regulatory number of 222650

    www.doofinancial.com
    Doo Consulting Limited

    It is a limited company with the registered office at Unit A, 25/F, Tower B, Billion Centre, No.1 Wang Kwong Road, Kowloon Bay, Hong Kong, and the company  registration number is 2601567.

    Doo Consulting Limited is a licensed trust or company service provider, authorized by Company Registry in Hong Kong, and the license number is TC006709.

    Doo Holding Group Limited

    It is a limited company with the registered office at Unit A, 25/F, Tower B, Billion Centre, No.1 Wang Kwong Road, Kowloon Bay, Hong Kong, and the company registration number is 2169884.

    Doo Holding Group Limited is a licensed money service operator, permitted to conduct money exchange and remittance business, authorized by Customs and Excise Department, HKSAR and license number is 18-06-02444.

    www.dooexchange.com
    Doo Prime Seychelles Limited

    is a limited liability company with its registered address at Room B11, 1st Floor Providence Complex, Providence, Mahe, Seychelles with company registration number 8427202-1.

    Doo Prime Seychelles Limited is a licensed securities dealer authorized and regulated by the Seychelles Financial Services Authority (FSA) with regulatory number SD090.

    www.dooprime.com
    Doo Prime Mauritius Limited

    is a limited liability company with registered office at Lot 15 A3, 1st Floor, Cybercity, Ebene 72201, Mauritius, company number 172054.

    Doo Prime Mauritius Limited is a licensed investment dealer, authorized and regulated by the Mauritius Financial Services Commission(FSC), and the regulatory number is C119023907.

    www.dooprime.mu
    Doo Prime Vanuatu Limited

    is a limited liability company with its registered address at Govant Building, Po Box 1276, Port Vila, Vanuatu with business registration number 700238.

    Doo Prime Vanuatu Limited is a licensed financial dealer, authorized and regulated by the Vanuatu Financial Services Commission(VFSC), and the regulatory number is 700238.

    www.dooprime.com
    www.dooprimeio.com
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