Tag: CRM-withdraw

  • Why does the system prompt "The current account cannot withdraw funds"?

    A: This prompt may be caused by the following reasons:

    The account has not yet completed the first deposit (the system restricts withdrawals from accounts without deposits by default)...
  • Can I use another person's account to receive withdrawal funds?

    A: No. For security and anti-money laundering compliance requirements, all withdrawal accounts must be owned by you, and the account name must be consistent with the real-name authentication information.
    If you use someone else's account, your withdrawal application will be rejected, and in serious cases, it may trigger an account risk control review. …
  • Which chains are supported for digital currency withdrawals? Is there a minimum withdrawal amount limit?

    A: Currently we support the following digital currencies and chain types for withdrawal:

    USDT: Support TRC20, ERC20, BEP20

    BTC, ETH: Protogenesis Link Transfer…
  • Is there any handling fee for withdrawal? How much are the handling fees for different methods?

    A: Yes, we will charge corresponding fees according to different withdrawal methods.

    The withdrawal page will automatically calculate and display the exact fee when you fill out the withdrawal application.

    If additional handling fees are required in other circumstances, the customer will receive an email to confirm whether they agree to pay...
  • Does it support multi-currency withdrawals?

    A: Yes, we support multi-currency withdrawals. You can choose the currency you currently hold in your account to withdraw.
    Currently supported currencies include legal tender and mainstream digital currencies (BTC, ETH, USDT). …